Customer

[pic] CUSTOMER SERVICE IMPROVEMENT OF SBS TRANSIT A interpret overlay Submitted to the PSB Academy In Partial Fulfillment for the advance(a) DIPLOMA IN BUSINESS STUDIES Submitted By: Zheng Xinyi partnership: SBS traverse Date: 7th Jan 2010 ability No: S8853053E Supervised By: Joseph Chan CONTENTS:- 1.Acknowledgement 2.Summary of Recommendations 3.Introduction 3.1Company background 3.2Need to do implant stand out 3.3Why project taken 3.4Objectives to achieve 4. prove System 4.1Explain hold trunk – Customer service operation 4.2 item findings – Complains 4.3Flow chart 5.Evaluation of map System 5.1What’s wrong with the system? 6.Recommendation 6.1What recommendation? 6.2Why recommendations do? 6.3Saving?

6.3Implementation docket? ACKNOWLEDGEMENT I would like to express my gratitude to every last(predicate) those who gave me the possibility to clear this thesis. I wish to give thank the Department of conveyancing of the precedent Interim Government of Namibia for big(p) me leave to commence this thesis in the first instance, to do the necessary research exploit and to use departmental data. I have furthermore to thank the former Secretary for Transport, Mr C.N. Herloff-Peterse n and the present Under-Secretary of Transpo! rt of the Ministry of Works, Transport and communicating of the Republic of Namibia, Mr W. Ravenscroft who gave and confirmed this permission and encouraged me to go frontwards with my thesis. I am hold to the Honourable Minister Richard Kapelwa Kabajani and to Dr Peindgondjabi Titus Shipoh, eonian Secretary in the Ministry of Works, Transport and Communication for their stimulating support. I am deeply indebted...If you want to get a wide-cut essay, order it on our website: OrderCustomPaper.com

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